Refund policy

Shipping & Returns Policy

At Clifford TCG, we understand how important the condition of your cards, sealed products and collectibles is. Every order is handled and packaged with care to help ensure it reaches you safely.

This Shipping & Returns Policy explains our delivery process, cancellations, returns, damaged orders and refunds.

Shipping

Clifford TCG currently delivers throughout the United Kingdom.

Available delivery services and applicable charges are displayed during checkout before you complete your purchase.

Estimated delivery times are provided as a guide only. Although we aim to dispatch and deliver orders promptly, delivery times may occasionally be affected by weekends, bank holidays, courier delays or circumstances outside our reasonable control.

Where a tracked delivery service is used, tracking information will be provided once your order has been dispatched.

Delivery Address

Customers are responsible for ensuring that the delivery address supplied when placing an order is complete and accurate.

If you notice an error after placing your order, please contact us as soon as possible. We will make reasonable efforts to amend the address where possible, but we cannot guarantee changes once an order has entered the dispatch process.

Packaging

Trading cards and collectibles require appropriate protection during transportation.

Orders are carefully packaged using protective materials appropriate to the products being dispatched. Particular care is taken with sealed products, individual cards, graded cards and other collectible items.

Please retain all original shipping packaging if you believe your order has been damaged during transit.

Returns & Your Right to Cancel

For eligible purchases made online, you have the right to notify Clifford TCG that you wish to cancel your order within 14 days of receiving your goods.

Once you have notified us of your decision to cancel, you then have a further 14 days to return the goods.

To request a return, please contact Clifford TCG and provide your order number and details of the item or items you wish to return.

Unless an item is faulty, damaged or incorrectly supplied, the customer is responsible for the cost of returning the goods.

We strongly recommend using an appropriate tracked and insured delivery service when returning valuable items. Clifford TCG cannot be responsible for returned goods until they have been received by us.

Nothing within this policy affects your statutory rights under UK consumer law.

Condition of Returned Items

Returned goods should be kept in the condition in which they were received and handled only to the extent reasonably necessary to establish their nature, characteristics and functioning.

Where applicable, products should be returned with their original packaging and all accompanying items.

Where permitted by law, Clifford TCG may make an appropriate deduction from a refund if the value of the goods has been reduced as a result of handling beyond what would reasonably be permitted when examining the goods.

Restocking & Deductions

Where a customer exercises their statutory right to cancel an eligible online purchase, Clifford TCG does not charge a standard restocking fee solely because the item has been returned.

However, where permitted by law, Clifford TCG reserves the right to make an appropriate deduction from the refund where the value of returned goods has been reduced as a result of handling beyond what is reasonably necessary to establish their nature, characteristics and functioning.

For returns outside statutory cancellation rights that Clifford TCG agrees to accept at its discretion, a 10% restocking fee may apply.

Any applicable restocking fee will be confirmed with the customer before the discretionary return is accepted.

No restocking fee will be applied where goods are faulty, damaged, incorrectly supplied or otherwise do not conform to the customer’s statutory rights.

Sealed Trading Card Products

The sealed condition of trading card products can form an important part of their collectible nature and value.

If you intend to return a sealed product, please do not open, alter or unnecessarily damage its original packaging or seals.

Where applicable law permits an exception to cancellation rights for a particular sealed product once its seal has been broken, we may be unable to accept a change-of-mind return after that seal has been broken.

This does not affect your rights where goods are faulty, damaged, not as described or otherwise do not conform to your statutory rights.

If you believe you have received an incorrect or damaged sealed product, please contact us before opening it wherever possible.

Singles & Graded Cards

We take care to accurately describe and package individual trading cards and graded cards.

Please inspect your order promptly following delivery.

If you believe a card has been damaged during delivery, is materially different from its description, or you have received the wrong item, please contact us with your order number and clear photographs showing the issue.

Damaged in Transit — 24-Hour Notification

If your order arrives damaged, you must notify Clifford TCG within 24 hours of delivery wherever reasonably possible.

Prompt notification allows us to investigate the damage and, where appropriate, raise a claim with the delivery provider.

When reporting transit damage, please provide:

Your order number
A description of the damage
Clear photographs of the damaged product
Photographs of the internal protective packaging
Photographs of the external shipping packaging, including any visible damage and delivery labels where possible

The product and all original packaging must be retained until the matter has been investigated and resolved, as these may be required as evidence when investigating a delivery claim.

Please do not dispose of damaged products or packaging before contacting us.

The request to notify Clifford TCG within 24 hours helps us investigate courier damage promptly and does not affect your statutory rights.

Faulty or Incorrect Items

If an item is faulty, not as described or you have received an incorrect product, please contact us as soon as reasonably possible.

We may request photographs or other information to help us understand and resolve the issue.

Where applicable, Clifford TCG will provide an appropriate remedy in accordance with your statutory rights. Depending upon the circumstances, this may include a repair where appropriate, replacement, refund or another legally required remedy.

Refunds

Once an eligible returned item has been received, we will inspect it and process the applicable refund.

Approved refunds will normally be issued to the original payment method used to make the purchase.

While we will process approved refunds promptly, the time taken for funds to appear in your account may depend upon your bank, card issuer or payment provider.

Where required under UK consumer law following a valid cancellation, the appropriate standard outbound delivery charge will also be refunded.

Additional amounts paid specifically for an enhanced or express delivery service may not be refundable beyond the cost of our least expensive standard delivery option, where permitted by law.

Orders Returned to Sender

If an order is returned to Clifford TCG because an incorrect or incomplete delivery address was supplied, delivery was refused, or the parcel was not collected from the carrier, please contact us.

Where appropriate, additional postage charges may apply if you request that the order is dispatched again.

This does not affect your statutory rights where the return was caused by an error by Clifford TCG or the delivery provider.

If you have any questions about delivery, cancellations, returns or an issue with an order, please contact us through the Contact Us page.

When contacting us about an existing purchase, please include your order number so that we can assist you as quickly as possible.

Clifford TCG
Website: www.Cliffordtcg.co.uk